The menu
Remote help
Quick Fix (remote)One focused problem, such as a printer, an email issue, or a phone setting.
30 minutes
$55
Tech Relief Session (remote)Time to work through a problem or two at a relaxed pace, by phone or screen share.
60 minutes
$95
In-person help
Tech Relief Session (in person)The same relaxed session, at your home, working on your own devices.
60 minutes
$145
Home Tech Tune-UpUpdates, backups, a Wi-Fi and safer-online check, and a plain-language summary of what changed.
up to 90 minutes
$215
New Device WelcomeSetup, moving over what matters, and a patient walkthrough.
up to 90 minutes
$199
Wi-Fi Setup and FixSet up or fix your home Wi-Fi: dead spots, a new router or mesh system, slow or dropping connections, and a plain-language explanation of what changed.
up to 90 minutes
$179
Smart Home SetupConnect and set up your smart speakers, cameras, doorbells, plugs or lights, and show you how to use them. Includes up to 4 devices; devices and hubs themselves are not included.
up to 2 hours
$265
Longer visits and time blocks
Tech Afternoon (in person)For a household with a list: work through several devices and jobs in one unhurried visit, with notes on what was done.
up to 3 hours
$375
Time block, remotePrepaid remote time you can use in 30-minute steps across several sessions. Unused time doesn't expire.
2 hours, prepaid
$165
Time block, in personPrepaid in-person time you can use in 30-minute steps across visits (travel charged as usual). Unused time doesn't expire.
2 hours, prepaid
$250
Add-ons
Extra time, remoteFor new requests added during a remote session. I check with you before the time runs out, and nothing extra is charged without your yes.
each extra 30 minutes
$45 per 30 minutes
Extra smart deviceAdded to a Smart Home Setup when you have more than 4 devices to connect.
each device after the first 4
$30 per device
Extra time, in personFor new requests added during a visit. I check with you before the time runs out, and nothing extra is charged without your yes.
each extra 30 minutes
$70 per 30 minutes
Travel for in-person visits
Travel, central Sacramento area
within about 20 miles of central Sacramento
no charge
Travel, 20 to 40 miles
about 20 to 40 miles out
$25
Travel, 40 miles or more (including the Bay Area)Confirmed in writing before booking; farther trips may cost more.
40 miles or more, including the Bay Area
$60
Cancellations and no-shows
Late cancellation or no-show, remoteCharged only when a remote appointment is cancelled with less than 24 hours' notice or missed. Your first late cancellation is waived.
under 24 hours' notice
$25 per appointment
Late cancellation or no-show, in personCharged only when an in-person visit is cancelled with less than 24 hours' notice or missed. Your first late cancellation is waived.
under 24 hours' notice
$50 per appointment
Coming soon
Peace-of-Mind Plan (monthly)Plus first choice of appointment times. Not available yet.
30 minutes of remote help each month
$59 per month
Business terms
- Service area: Sacramento region and Bay Area; remote help is available where the problem is suitable.
- Travel: no travel charge within about 20 miles of central Sacramento. Farther out, including the Bay Area, a travel charge of about $25 to $60 depending on distance, and availability, are confirmed in writing before booking.
- Payment: card, electronic payment, or cash after the session. Prices are final: no sales tax is added.
- Cancellation: cancel or reschedule at least 24 hours before the appointment at no charge. A cancellation with less than 24 hours' notice, or a missed appointment, is charged the fee in the menu above ($25 remote, $50 in person), and never the full price of the session. Your first late cancellation is waived.
- Time: every session includes 10 minutes of grace that is never charged. Before the time runs out, I check with you: stop here, keep going, or book a follow-up.
- Extra time: if the problem you booked for needs longer, finishing it is covered by the no-cost follow-up below, or we keep going now at no charge when the schedule allows. New requests added during a session (“while you're here, can you also…”) are extra time, $45 remote or $70 in person per 30 minutes, agreed before we start them.
- Time blocks: prepaid 2-hour blocks ($165 remote, $250 in person) can be used in 30-minute steps across sessions and don't expire. The 3-hour Tech Afternoon ($375) suits a household with a list of jobs.
- If it isn't fixed: if the problem can be fixed but isn't solved in the session, or simply needs more time, the follow-up session is at no cost.
- Hours and response: Tuesday–Saturday, 9:00 a.m.–6:00 p.m. Pacific, with replies within one business day.
Good fits
- Personal devices, settings, updates, printers, and smart-home connections
- Home Wi-Fi troubleshooting and plain-language recommendations
- Photo, backup, account-recovery, and safer-online guidance
- New-device setup, accessibility preferences, and patient walkthroughs
Always included
- No judgment and no unexplained jargon
- Permission before opening personal files, messages, or accounts
- You type your own passwords and approve account changes
- A plain-language summary of what changed and what comes next
- An honest referral when the problem needs a different specialist
Outside this service
Financial transactions, gift-card purchases, password custody, forensic security work, guaranteed data recovery, electrical work, surveillance, regulated professional advice, and business-critical systems without a separate written agreement are outside the service. For business systems, see For Business.
Safety and results
No technology service can promise that every device, account, network, or data-recovery problem can be fixed. The scope, cost, risks, and stopping point are agreed before work begins. Safety-critical, suspected-criminal, or regulated matters may require the manufacturer, financial institution, law enforcement, licensed trade, or another qualified specialist.