Patient, judgment-free tech help for real life.
For older adults, families and anyone who doesn't consider themselves a tech person. I help get your devices working and make sure you understand what changed. In English or Spanish.
Pick what fits
Prices are final, with no sales tax added. The full menu, add-ons and terms are on the price menu.
One small problem, sorted remotely. Also the minimum for short jobs.
- About 30 minutes, remote
- Screen sharing you control
An hour for a few things at once. $145 in person.
- About 60 minutes
- Remote, or in person for $145
A visit to check and tidy up the tech around the house.
- Up to about 90 minutes, in person
- Wi-Fi, devices, backups, updates
What happens when you reach out
Tell me what is going on
A few lines in your own words is enough. No tech vocabulary needed.
We agree on a plan
I explain what I think is happening and what it would take, before any work starts.
Fix it, or learn it
I fix it with you watching, or show you how, whichever you prefer.
If it isn't fixed, we follow up
If the problem can be fixed but needs more time, the follow-up session is at no cost.
Before you book
Will you need my passwords?
No. You type your own passwords. I work through screen sharing that you control, or beside you in person.
Where do you go for in-person visits?
The Sacramento region and the Bay Area. No travel charge within about 20 miles of central Sacramento, $25 for about 20 to 40 miles, and $60 for 40 miles or more, including the Bay Area.
What if I need to cancel?
Cancel or reschedule at least 24 hours ahead at no charge. With less notice, or a missed appointment, the fee is $25 remote or $50 in person, never the full price. Your first late cancellation is waived.
What if it isn't fixed?
If the problem can be fixed but isn't solved in the session, or simply needs more time, the follow-up session is at no cost.
What if it takes longer than planned?
Every session has 10 minutes of grace that is never charged, and I check with you before the time runs out. If the problem you booked for needs longer, finishing it is on me. New requests are extra time, agreed first. Time blocks and terms →
Something not working right now?
Tell me what is going on and I will reply with next steps.